Privacy Policy

Thank you for reading our Privacy Policy. We understand that this may not be exciting, but it is important. Raduga Grez respects and values the privacy of everyone who visits this Website. Your data protection and confidentiality is our high priority. We will only collect and use personal data in ways that are described here, and under the law. Please carefully read this Privacy Policy.

The controller of your personal data

 Individual Entrepreneur Prokhorov Evgeniy Vladimirovich (IE Prokhorov E.V.)

123104, Russian Federation, Moscow

Taxpayer Identification Number (INN): 773507832284

Primary State Registration Number of the Individual Entrepreneur (OGRNIP): 312774603401100

Email: hello@raduga-grez.ru

Personal data usage

When you purchase products from www.raduga-grez.com (‘Website’) we process and collect the personal information you provide, such as name, address, phone number, email and your purchase. We do it to be able to provide services to you, manage complaints and returns, invoice you or manage our legal obligations.

We process your personal data required to complete and dispatch your purchase, including name, billing and delivery address, payment details, phone number and email. We collect your email address in order to send you an order confirmation; we collect your telephone number as the courier company requires it, and to contact you if there are any issues with the order.

When you browse our Website, we automatically collect your IP address to learn about your browser and operating system. We also collect data about your browsing, including the pages you visit and how you interact with these pages.

We collect your email address when you sign up to receive our news.

Disclosure

We do not share your personal information with anyone else. We will only disclose your personal information if we are required to do so by the law or if you violate our Terms and Conditions.

Payment privacy

Your card data is encrypted via PCI-DSS. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.

Third-party services

As a general rule, your personal data will not be disclosed to a third party without your permission. However, in certain circumstances and in accordance with the law it can be necessary to disclose your personal data to the police, lawyers, auditors, courts, and public authorities. 

Third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies. We are required to provide them with your purchase related transactions. We recommend you to read the privacy policies of these providers. 

Security

We protect the confidentiality, integrity, and accessibility of your personal data. We have implemented technical and organisational security measures to ensure that our internal procedures comply with the established security standards and applicable statutory requirements. 

We have internal information security rules with instructions and measures to protect your personal data from being used illegitimately or fraudulently, destroyed, lost and altered.

The credit card information is encrypted and stored with encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Please note that no method of providing information when using the Internet does not give 100% certainty. Although we try to use solutions dedicated to the protection of your data, we can not guarantee an absolute protection.

Cookies

We use cookies on our Website to track the activity. We collect personal data about your activity, as well as your IP address via cookies. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use our Website.

We use Session cookies to be able to make the Website work. We use Statistical and Preference cookies to offer you the best possible products and services. We use Marketing cookies only with your consent. We use Security cookies for security purposes.

Your rights

• You can request a copy of the data that we hold about
• You can request a restriction of processing your personal data
• You can request to correct any inaccuracies in the personal data we hold about you.
• You can request data transmission to the data controller
• You may withdraw any consent you may have given. We will then delete your personal data unless we can continue the processing. Our newsletter can be unsubscribed by clicking on the link at the bottom of the newsletter
• You can request the deletion of your personal data

Changes

Following the development of technology and changes in the law, we reserve the right to modify this Privacy Policy at any time, so please review it from time to time. Changes take effect immediately upon their posting. In case of changes we will notify you  about the update.

The Privacy Policy does not limit any rights you have under the Terms and Conditions and the law.

Questions & complaints

If you would like to correct, amend or delete any personal information we have regarding you, register a complaint, or simply want more information please contact our Customer team ont  hello@raduga-grez.ru.